Coronavirus update: Changes to our Cancellation extenuating circumstances policy
Information is coming out about the coronavirus (COVID-19) every day, and the situation is changing rapidly. We understand this is a challenging time for you to host events—beyond the disruptions to your everyday life, we’ve heard from many of you about how COVID-19 is impacting every event. This is an explanation of our extenuating circumstances policy, which allows clients to cancel or postpone eligible reservations in certain circumstances without charges. Anyone effected